Lifetime Warranty
A Belief in our Products
Here at Castle, we believe in our products. That belief has been echoed in our strong professional reputation and customer reviews. In fact, we believe in our products so much that we offer the best warranty in the industry — a lifetime warranty. Lifetime means lifetime, and, yes, that includes service. You can see a copy of our warranty here.
Many companies claim to offer a lifetime guarantee, but if read the small print, you will find out why Castle is your best option. Our windows are designed, engineered, tested, and manufactured in our factories in North America.
Warranty Comparison
There is NOTHING in the world guaranteed like a Castle window.
After reviewing nearly 100 of our competitors warranties, we feel as though our warranty is the best in the industry. Please review the information below and decide for YOURSELF
Most companies claim that they offer a Lifetime Guarantee; however, most warranties are set up to benefit the company rather than the customer.
Castle Windows Vs. The Other Companies
Item
Castle Windows
Competitors
Leaks and Drafts
Covered Lifetime
Typically Not
Vinyl
Covered Lifetime
Typically Not
Color
Covered Lifetime
Possibly
Installation
Covered Lifetime
NEVER
Glass
Covered Lifetime
Pro-Rated, If at all
Seals
Covered Lifetime
Pro-Rated, If at all
Parts
Covered Lifetime
Limited, If at all
Screens
Covered Lifetime
Never
Operation of Window
Covered Lifetime
Typically Not
Transferable
Yes
Yes, Only for a fee
Pro-Rated
NO
Typically
Colored Windows
Covered Lifetime
Never
Free Labor on all Service
Castle Windows
You’re going to pay for service work
Getting service
24 Hr Personal Assistance
Leave a message after the tone, if they’re still in business
Six ways to protect yourself when selecting a warranty:
1. Read the Warranty Word For Word – If a company tells you they have a “Lifetime” Warranty. Ask to see a copy and read it word for word. Pay close attention to the exclusions and double talk.
2. Ask Your Representative to see a copy of the Warranty – Before you sign an agreement, ask your representative to show you a copy of the warranty.
3. Tell Your Representative to put it in writing – Tell your representative to put in writing all aspects of the window that are guaranteed including all Windows, parts, labor, installation, glass, and seals. If your representative will not back up his claims in writing, find another company.
4. Watch out for Service charges – While most companies will replace parts free of charge, they typically charge $70 to $150 per hour for each visit to your home to fix a problem. (At Castle Windows, service is free of course).
5. Why is the warranty so important? – You can determine the actual quality of the product simply by reading the warranty. For example, if a company cannot guarantee the color of the vinyl, you are probably receiving a recycled or re-processed vinyl, which may stain, discolor, or fade.
6. Take the Castle Tutorial below to spot BOGUS warranties
Protect yourself with a TRUE Lifetime Warranty
The problem with most warranties is that people don’t read past the word “Lifetime.” The first line says “Lifetime,” but the remainder of the warranty talks about exclusions. We have put together a list of the most common ways window companies will cheat you out of your warranty. These exclusions provide absolutely no coverage to the homeowner.
